本島內所註冊的 .TW 移轉到國外....

[dtc]

Well, it has been 8 days now and my .com.tw domains transfer is still not yet complete.

And the bottleneck appears to be the NeuLevel and it may due to TWNIC's incompetence in English communication with NeuLevel

I followed every steps described by TWNIC and no luck.

Has anyone who actually done this process? I tired to call NeuLevel and they don't even have a customer service number.

Well, I will keep you all updated and let's see if we can actually have .com.tw domains transfered in the next 6 months.

Following are related email communication and information from TWNIC:

=====TWNIC's Domain Transfer Process =========

你好,

網域名稱若要移轉至國外的受理註刪機構管理,可不受到期前90天之內方可作業之限制.

正確程序為:
1.請絡您的新受理註冊機構Register.com,請其通知我們海外的域名管理機構(NeuLevel Inc.)通知他們有域名要
辦理轉入.
2.NeuLevel收到通知後,會提供一個網頁介面給你們登錄,這個介面會要讓您們填寫基本資料及授權碼.
3.登錄好後,NeuLevel 會再通知TWNIC及您的新受理註冊機構進行後續事宜.
4.您收到後續通知後再至Register.com進行登入繳費即可.

因國內外受理註冊機構之移轉,涉及到系統轉換及往返溝通之作業,此作業時間將潕法掌握,
為免影響您的網域名稱之使用,若於程序進行中網域己到期,建議請先行繳費,以免影響運作.
謝謝,若仍有任何問題,歡迎與本中心連繫!


TWNIC授權NeuLevel正式提供海外.tw註冊服務.
http://www.twnic.net.tw/dn/file/oversea.htm


===All up to date email communication =================

On Mon, 31 Jan 2005 22:42:07 -0500, David Chang <davidtchang@gmail.com> wrote:
> ---------- Forwarded message ----------
> From: David Chang <davidtchang@gmail.com>
> Date: Mon, 31 Jan 2005 22:39:11 -0500
> Subject: Re: Domain Transfer Instructions
> To: DomainDiscover Customer Care <support@domaindiscover.com>,
> fernando.espana@neulevel.biz, DNS <dns@twnic.net.tw>
>
> To keep everyone in the loop, I just received the following email for
> TWNIC taiwan:
>
> So, I guess the ball is now in neuLevel's hand.
>
> ================================================
> Email from TWNIC ================================================
> Hi,
> Procedure for transfer from Taiwan registrar to International registrar is:
> 1. If you wish to transfer the domain name to International registrar,
> you should first identify the new International registrar for registration
> is authorized by TWNIC.
>
> 2. Ask the International Registrar to contact the .tw International
> Registry Gateway (NeuLevel, Inc.) for transfer.
>
> 3. NeuLevel or new registrar will inform you a function to online
> registration your Information for domain name.
>
> 4. Upon the confirmation of successful transfer, you have go to the
> new registrar Web site to proceed with your transfer and payment procedure.
>
> 5. Completion of the transfer.
>
> Sincerely,
>
> Department of Domain Name Services
> TWNIC
>
> On Mon, 31 Jan 2005 21:55:10 -0500, David Chang <davidtchang@gmail.com> wrote:
> > Just to keep one in the loop, I just received the following email from
> > support@neulevel.biz
> >
> > Our track number @ neulevel.biz is Registry#308-080
> >
> > ========================================================
> > Subject: RE: {Registry#308-080}Domain Transfer Instructions
> >
> > Body:
> >
> > Thank you for contacting NeuLevel, the home of .BIZ.
> >
> > This is an automated reply to acknowledge receipt of your message.
> >
> > Please DO NOT RESPOND to this email.
> >
> > We endeavor to respond to all customer issues within 24 hours Monday-Friday,
> > unless we receive unusually high email volumes, in which case there may be a
> > delay. We recommend visiting http://www.neulevel.biz/faqs/index.html and
> > taking advantage of the information in the Frequently Asked Questions, or
> > contacting your registrar if you need immediate assistance. We will respond
> > to your inquiry as quickly as possible.
> >
> > For future reference, please make note of your tracking number in the
> > subject line of this email.
> >
> > =======================================================
> >
> >
> > On Mon, 31 Jan 2005 21:40:32 -0500, David Chang <davidtchang@gmail.com> wrote:
> > > Since Mr. Fernando is out of office. Here goes again with cc to
> > > support@neulevel.biz.
> > >
> > >
> > > On Mon, 31 Jan 2005 21:33:08 -0500, David Chang <davidtchang@gmail.com> wrote:
> > > > ATTN: Jason @ DomainDiscover
> > > > ATTN: Alice Sun @ TWNIC
> > > > ATTN: Whoever @ neuLevel.com.tw
> > > >
> > > > Let's just bring everyone together with this one email and figure out
> > > > what the process is to get the job done!
> > > >
> > > > So here I have 14 domains that I wish to transfer from TWNIC to
> > > > Domaindiscover and what do we need to do to get job done? Any one has
> > > > any idea?
> > > >
> > > > DomainDiscover asks for AUTH-INFO code and TWNIC told me that they
> > > > don't have it. TWNIC told me to ask DomainDiscover to requesting the
> > > > code thru neuLevel.com.tw and DomainDiscover told me that they have
> > > > never heard of neuLevel. I on the hand am extremely frustrated by all
> > > > this. I called TWNIC and DomainDiscover many times before this email
> > > > and there is not even a number on neulevel.com.tw which I can call.
> > > > Unbelievable! What is it? a none man comany?
> > > >
> > > > Anyway, enough with the frustration and let's try to get this job
> > > > done. I hope this email will not be discarded and someone will
> > > > actually pick up the ball.
> > > >
> > > > My domains are:
> > > >
> > > > > ado.com.tw
> > > > > apache.com.tw
> > > > > cable.com.tw
> > > > > cash.com.tw
> > > > > cgi.com.tw
> > > > > database.com.tw
> > > > > deal.com.tw
> > > > > english.com.tw
> > > > > find.com.tw
> > > > > ktv.com.tw
> > > > > method.com.tw
> > > > > modem.com.tw
> > > > and Pro.com.tw
> > > >
> > > > Thanks,
> > > > - dave
> > > >
> > > >
> > > > On Mon, 31 Jan 2005 09:41:05 -0800 (PST), DomainDiscover Customer Care
> > > > <support@domaindiscover.com> wrote:
> > > > >
> > > > > Dear Valued Customer,
> > > > >
> > > > > You have recently requested to transfer the following domains to
> > > > > DomainDiscover. Many new registries handle transfers differently than you
> > > > > may be used to. Please follow the instructions below to transfer your
> > > > > domain(s):
> > > > >
> > > > > For the domain(s) listed below, you will need to contact your current
> > > > > registrar for an authorization code (AUTH-INFO code). Your registrar may
> > > > > provide you with a separate code for each domain, or they may provide one
> > > > > code to be used for multiple domains.
> > > > >
> > > > > Once you receive the appropriate AUTH-INFO code(s), please login to your
> > > > > account control panel at https://www.domaindiscover.com to submit the code.
> > > > > We will then contact your current registrar, who will have 5 days to approve
> > > > > the transfer. If they do not respond within 5 days, the registry will
> > > > > automatically approve the request. A sixth day may be needed for the process
> > > > > to be completed.
> > > > >
> > > > > Your 13 pending transfer(s) are listed below for your convenience:
> > > > >
> > > > > ado.com.tw
> > > > > apache.com.tw
> > > > > cable.com.tw
> > > > > cash.com.tw
> > > > > cgi.com.tw
> > > > > database.com.tw
> > > > > deal.com.tw
> > > > > english.com.tw
> > > > > find.com.tw
> > > > > ktv.com.tw
> > > > > method.com.tw
> > > > > modem.com.tw
> > > > >
> > > > > If you have any further questions, please don't hesitate to email our
> > > > > award-winning customer care center, 24 hours a day, at
> > > > > support@domaindiscover.com. US and Canadian residents can reach us toll-free
> > > > > at (800) 442-0522; international customers may call (858) 560-9437.
> > > > >
> > > > > Sincerely,
> > > > >
> > > > > DomainDiscover Customer Care
> > > > > support@domaindiscover.com
> > > > >
> > > >
> > > >

[dtc]

Any update on this? Kindly advise.

Thanks,
- dave

On Fri, 4 Feb 2005 07:45:21 -0800 (PST), support@domaindiscover.com

- Hide quoted text -
<support@domaindiscover.com> wrote:
> David,
>
> Thank you for your patience. I spoke with Justin regarding this, and he did
> forward the information to Neulevel requesting the AUTH code, as well as
> further transfer instructions. We anticipate having a response back within a
> few days. Have a great day!
>
> If you have any further questions, please don't hesitate to email our award-
> winning customer care center, 24 hours a day, at support@domaindiscover.com.
> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> international customers may call 1-858-560-9437.
>
> Sincerely,
>
> Peter
> DomainDiscover Customer Care
> support@domaindiscover.com
> --------------------------
>
> **************************************************************
> ** 20% OFF DOMAIN RENEWALS **
> **************************************************************
>
> Renew your domains for 6 or more years and receive 20% discount.
> Visit your control panel, or contact customer care.
> Special pricing is for a limited time only.
>
> ----------------------------------------------------------------
> > Ron, I can see you are not up to the speed. Please check ticket
> > 723729. Appearently, there is nothing my current registrar can do at
> > this time including provide the AUTH-INFO codes. Please read the
> > thread of this email before your respond so quick. Thanks.
> >
> > Again, what's the status of these transfers? Did neuLevel respond?
> > Kindly advise.
> >
> >
> >
> > On Thu, 3 Feb 2005 15:40:52 -0800 (PST), support@domaindiscover.com
> > <support@domaindiscover.com> wrote:
> >> Hello,
> >>
> >> It appears we are still waiting on the AUTH-INFO codes for the domains.
> > You
> >> should contact your current registrar for this information.
> >>
> >> If you have any further questions, please don't hesitate to email our
> > award-
> >> winning customer care center, 24 hours a day, at
> > support@domaindiscover.com.
> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> international customers may call 1-858-560-9437.
> >>
> >> Sincerely,
> >>
> >> Ron Torres
> >> DomainDiscover Customer Care
> >> support@domaindiscover.com
> >> --------------------------
> >>
> >> **************************************************************
> >> ** 20% OFF DOMAIN RENEWALS **
> >> **************************************************************
> >>
> >> Renew your domains for 6 or more years and receive 20% discount.
> >> Visit your control panel, or contact customer care.
> >> Special pricing is for a limited time only.
> >>
> >> ----------------------------------------------------------------
> >> > Any update? What's the current status?
> >> >
> >> >
> >> > On Wed, 2 Feb 2005 12:04:14 -0800 (PST), support@domaindiscover.com
> >> > <support@domaindiscover.com> wrote:
> >> >> Hello,
> >> >>
> >> >> We have sent all the information needed according to these emails and
> >> >> paperwork to NeuLevel. Hopefully this will remedy the situation and
> >> > provide
> >> >> the AUTH codes needed. Please let us know if you have any more
> > questions.
> >> >>
> >> >> If you have any further questions, please don't hesitate to email our
> >> > award-
> >> >> winning customer care center, 24 hours a day, at
> >> > support@domaindiscover.com.
> >> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> >> international customers may call 1-858-560-9437.
> >> >>
> >> >> Sincerely,
> >> >>
> >> >> Jason J.
> >> >> DomainDiscover Customer Care
> >> >> support@domaindiscover.com
> >> >> --------------------------
> >> >>
> >> >> **************************************************************
> >> >> ** 20% OFF DOMAIN RENEWALS **
> >> >> **************************************************************
> >> >>
> >> >> Renew your domains for 6 or more years and receive 20% discount.
> >> >> Visit your control panel, or contact customer care.
> >> >> Special pricing is for a limited time only.
> >> >>
> >> >> ----------------------------------------------------------------
> >> >> > I have attached all required documentation and letters to neulevel
> > and
> >> >> > TWNIC.
> >> >> >
> >> >> > Let me know if there is anything else you need from me.
> >> >> >
> >> >> > Thanks,
> >> >> > - dave
> >> >> >
> >> >> >
> >> >> > On Tue, 1 Feb 2005 13:51:57 -0800 (PST), support@domaindiscover.com
> >> >> > <support@domaindiscover.com> wrote:
> >> >> >> Hello,
> >> >> >>
> >> >> >> We have received contact from Neulevel regarding the transfer of
> the
> >> > .TW
> >> >> >> domains from TWNIC. The AUTH-INFO code is required for the
> transfer
> >> as
> >> >> > the
> >> >> >> password for the domains. If you do not have the AUTH-INFO codes,
> > we
> >> >> will
> >> >> >> need the username and password with TWNIC. Here are their
> >> instructions:
> >> >> >>
> >> >> >> 1. Registrant has to obtain the USER NAME and PASSWORD from
> the
> >> >> > current
> >> >> >> registrar. (Domestic Registrar)
> >> >> >> 2. Registrant has to fill out an authorization request on
> > company
> >> >> > letterhead
> >> >> >> and signed by an officer of the organization. (A sample
> > authorization
> >> >> >> request letter is attached)
> >> >> >>
> >> >> >> Here is the text from the sample authorization request:
> >> >> >>
> >> >> >> [Date]
> >> >> >>
> >> >> >> To Whom It May Concern:
> >> >> >>
> >> >> >> Please accept this transfer application letter for the list of
> > domains
> >> >> > below
> >> >> >> which are currently registered with TWNIC. We wish to transfer
> > these
> >> >> > domain
> >> >> >> names to DomainDiscover, our new registrar.
> >> >> >>
> >> >> >> Domains: AUTH-INFO Codes:
> >> >> >> [DOMAIN.TW] : [AUTH-INFO Code]
> >> >> >>
> >> >> >> I certify that I have the necessary authority to request this
> > transfer
> >> >> >> request.
> >> >> >>
> >> >> >> Kind regards,
> >> >> >>
> >> >> >> [Signature]
> >> >> >> [Printed Name]
> >> >> >> [Title]
> >> >> >>
> >> >> >> If you have any further questions, please don't hesitate to email
> > our
> >> >> > award-
> >> >> >> winning customer care center, 24 hours a day, at
> >> >> > support@domaindiscover.com.
> >> >> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> >> >> international customers may call 1-858-560-9437.
> >> >> >>
> >> >> >> Sincerely,
> >> >> >>
> >> >> >> Justin Higgins
> >> >> >> DomainDiscover Customer Care
> >> >> >> support@domaindiscover.com
> >> >> >> --------------------------
> >> >> >>
> >> >> >> **************************************************************
> >> >> >> ** 20% OFF DOMAIN RENEWALS **
> >> >> >> **************************************************************
> >> >> >>
> >> >> >> Renew your domains for 6 or more years and receive 20% discount.
> >> >> >> Visit your control panel, or contact customer care.
> >> >> >> Special pricing is for a limited time only.
> >> >> >>
> >> >> >> ----------------------------------------------------------------
> >> >> >> > ATTN: Jason @ DomainDiscover
> >> >> >> > ATTN: Alice Sun @ TWNIC
> >> >> >> > ATTN: Whoever @ neuLevel.com.tw
> >> >> >> >
> >> >> >> > Let's just bring everyone together with this one email and figure
> >> out
> >> >> >> > what the process is to get the job done!
> >> >> >> >
> >> >> >> > So here I have 14 domains that I wish to transfer from TWNIC to
> >> >> >> > Domaindiscover and what do we need to do to get job done? Any
> one
> >> > has
> >> >> >> > any idea?
> >> >> >> >
> >> >> >> > DomainDiscover asks for AUTH-INFO code and TWNIC told me that
> they
> >> >> >> > don't have it. TWNIC told me to ask DomainDiscover to requesting
> >> the
> >> >> >> > code thru neuLevel.com.tw and DomainDiscover told me that they
> > have
> >> >> >> > never heard of neuLevel. I on the hand am extremely frustrated
> by
> >> > all
> >> >> >> > this. I called TWNIC and DomainDiscover many times before this
> >> email
> >> >> >> > and there is not even a number on neulevel.com.tw which I can
> > call.
> >> >> >> > Unbelievable! What is it? a none man comany?
> >> >> >> >
> >> >> >> > Anyway, enough with the frustration and let's try to get this job
> >> >> >> > done. I hope this email will not be discarded and someone will
> >> >> >> > actually pick up the ball.
> >> >> >> >
> >> >> >> > My domains are:
> >> >> >> >
> >> >> >> >> ado.com.tw
> >> >> >> >> apache.com.tw
> >> >> >> >> cable.com.tw
> >> >> >> >> cash.com.tw
> >> >> >> >> cgi.com.tw
> >> >> >> >> database.com.tw
> >> >> >> >> deal.com.tw
> >> >> >> >> english.com.tw
> >> >> >> >> find.com.tw
> >> >> >> >> ktv.com.tw
> >> >> >> >> method.com.tw
> >> >> >> >> modem.com.tw
> >> >> >> > and Pro.com.tw
> >> >> >> >
> >> >> >> > Thanks,
> >> >> >> > - dave
> >> >> >> >
> >> >> >> >
> >> >> >> > On Mon, 31 Jan 2005 09:41:05 -0800 (PST), DomainDiscover Customer
> >> > Care
> >> >> >> > <support@domaindiscover.com> wrote:
> >> >> >> >>
> >> >> >> >> Dear Valued Customer,
> >> >> >> >>
> >> >> >> >> You have recently requested to transfer the following domains to
> >> >> >> >> DomainDiscover. Many new registries handle transfers differently
> >> > than
> >> >> > you
> >> >> >> >> may be used to. Please follow the instructions below to transfer
> >> > your
> >> >> >> >> domain(s):
> >> >> >> >>
> >> >> >> >> For the domain(s) listed below, you will need to contact your
> >> > current
> >> >> >> >> registrar for an authorization code (AUTH-INFO code). Your
> >> registrar
> >> >> > may
> >> >> >> >> provide you with a separate code for each domain, or they may
> >> > provide
> >> >> > one
> >> >> >> >> code to be used for multiple domains.
> >> >> >> >>
> >> >> >> >> Once you receive the appropriate AUTH-INFO code(s), please login
> > to
> >> >> > your
> >> >> >> >> account control panel at https://www.domaindiscover.com to
> submit
> >> > the
> >> >> >> > code.
> >> >> >> >> We will then contact your current registrar, who will have 5
> days
> >> to
> >> >> >> > approve
> >> >> >> >> the transfer. If they do not respond within 5 days, the registry
> >> > will
> >> >> >> >> automatically approve the request. A sixth day may be needed for
> >> the
> >> >> >> > process
> >> >> >> >> to be completed.
> >> >> >> >>
> >> >> >> >> Your 13 pending transfer(s) are listed below for your
> > convenience:
> >> >> >> >>
> >> >> >> >> ado.com.tw
> >> >> >> >> apache.com.tw
> >> >> >> >> cable.com.tw
> >> >> >> >> cash.com.tw
> >> >> >> >> cgi.com.tw
> >> >> >> >> database.com.tw
> >> >> >> >> deal.com.tw
> >> >> >> >> english.com.tw
> >> >> >> >> find.com.tw
> >> >> >> >> ktv.com.tw
> >> >> >> >> method.com.tw
> >> >> >> >> modem.com.tw
> >> >> >> >>
> >> >> >> >> If you have any further questions, please don't hesitate to
> email
> >> > our
> >> >> >> >> award-winning customer care center, 24 hours a day, at
> >> >> >> >> support@domaindiscover.com. US and Canadian residents can reach
> > us
> >> >> > toll-
> >> >> >> > free
> >> >> >> >> at (800) 442-0522; international customers may call (858) 560-
> > 9437.
> >> >> >> >>
> >> >> >> >> Sincerely,
> >> >> >> >>
> >> >> >> >> DomainDiscover Customer Care
> >> >> >> >> support@domaindiscover.com
> >> >> >> >>
> >> >> >> >
> >> >> >> >

[vincentliao]

DTC大大,

向您致上萬分敬意,
您還在努力ㄛ...

Best Regards,
Vincent Liao

[dtc]

作者: vincentliao

DTC大大,

向您致上萬分敬意,
您還在努力ㄛ...

Best Regards,
Vincent Liao

Yeah... :-(

Did anyone who have actually done it?

[vincentliao]

Good For You.
If you success, it was a big news at Taiwan!
Hope your bootstrap will make some changes.
Sincerely.
Vincent Liao

[dtc]

作者: vincentliao

Good For You.
If you success, it was a big news at Taiwan!
Hope your bootstrap will make some changes.
Sincerely.
Vincent Liao

New update...

http://forum.twnic.net.tw/viewtopic.php?t=101

Stay tune...